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Operational Excellence (OpX) is more important than ever. This is true for both industrial organizations and service organizations in the profit and non-profit sector. In many organizations, Operational Excellence is even included in the strategy. But what is it exactly? This book clearly sets out what Operational Excellence means these days, both for industrial organizations and service organization. This book provides essential tools for implementing OpX successfully in all types of organization. It not only examines the theory and the technology behind OpX, or the differences and similarities between OpX, Lean Management and Six Sigma, it also provides a practical approach to implementing OpX.

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